Various options are provided as possible answers to the following questions.
Choose the answer
1.1.1 Cosmetics Ltd complied with the … by providing the same work opportunities for people who are physically challenged. A Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of1997) B Employment Equity Act (EEA), 1998 (Act 55 of 1998) C Labour Relations Act (LRA), 1995 (Act 66 of 1995) D Compensation for Occupational Injuries and Diseases Amendment Act (COIDA), 1997 (Act 61 of 1997)
B. Employment Equity Act (EEA), 1998 (Act 55 of 1998)
The Employment Equity Act (EEA) of 1998 aims to promote equal opportunity and fair treatment in employment through the elimination of unfair discrimination. One of its key provisions is to ensure that persons from designated groups, including those who are physically challenged, have equal access to employment opportunities.
1.1.2 Workers are entitled to a meal break of … minutes after five continuous hours of work. A 90 B 45 C 60 D 15
C. 60
According to labor regulations, workers are generally entitled to a meal break of 60 minutes after five continuous hours of work. This provision aims to ensure that employees have adequate time for rest and sustenance during their workday, promoting their well-being and productivity.
1.1.3 Businesses add unrelated products to their existing products which may appeal to new customers. This is an example of a … diversification strategy. A conglomerate B horizontal C concentric D diagonal
A. conglomerate
A conglomerate diversification strategy involves adding unrelated products or services to a company’s existing portfolio. This strategy aims to expand the business into new markets or industries, leveraging the company’s existing resources, expertise, and customer base.
1.1.4 Mano and Sons used the … recruitment method when they advertised a vacancy on their business noticeboard. A agencies B online C internal D external
C. internal
Internal recruitment refers to the practice of filling job vacancies from within the existing workforce of the organization. When Mano and Sons advertised a vacancy on their business noticeboard, they were utilizing internal recruitment methods by providing an opportunity for current employees to apply for the position.
1.1.5 The implementation of change on a wider scale by Themba Constructions is the … step of the PDCA model. A plan B do C check D act
D. act
The PDCA (Plan-Do-Check-Act) model is a widely used framework for continuous improvement in various organizational processes. The “act” step in the PDCA model involves implementing the necessary actions based on the results and insights gained from the previous stages (plan, do, and check).
1.1.6 This Act compels businesses to display the prices of all goods and services: A Consumer Protection Act, 2008 (Act 68 of 2008) B National Credit Act (NCA), 2005 (Act 34 of 2005) C Compensation for Occupational Injuries and Diseases Amendment Act (COIDA), 1997 (Act 61 of 1997) D Skills Development Act, 1998 (Act 97 of 1998)
A. Consumer Protection Act, 2008 (Act 68 of 2008)
Explanation: The Consumer Protection Act, 2008 (Act 68 of 2008) compels businesses to display the prices of all goods and services. This legislation aims to protect consumers by ensuring transparency and preventing deceptive pricing practices.
1.1.7 Smooth Milkshakes implemented the … diversification strategy when they added fruit shakes to their existing menu. A vertical B horizontal C concentric D conglomerate
C. Concentric
Explanation: Smooth Milkshakes implemented a concentric diversification strategy when they added fruit shakes to their existing menu. Concentric diversification involves expanding a company’s product or service offering by adding related products or services to its existing portfolio
1.1.8 Zuko Transport operates in the … sector as they specialise in delivery services. A secondary B primary C economic D tertiary
D. Tertiary
Explanation: Zuko Transport operates in the tertiary sector as they specialize in delivery services. The tertiary sector, also known as the service sector, includes businesses that provide services rather than producing tangible goods. Delivery services fall under this sector as they involve providing a service to transport goods from one location to another.
1.1.9 Angela Construction facilitates the training of its employees on a regular basis. This is an example of … as a TQM element. A continuous skills development B adequate financing and capacity C monitoring and evaluation of quality processes D continuous improvement to processes and systems
A. Continuous skills development
Explanation: Angela Construction facilitates the training of its employees on a regular basis, which is an example of continuous skills development as a Total Quality Management (TQM) element. Continuous skills development involves continually improving the skills and knowledge of employees to enhance their performance and productivity.
1.1.10 This function is responsible for the release of positive press statements in order to boost the image of the business: A Purchasing B Public relations C Marketing D General management
B. Public relations
Explanation: The function responsible for the release of positive press statements in order to boost the image of the business is Public Relations (PR). Public relations involve managing the communication between a company and its stakeholders, including the media, customers, employees, and the public.
Complete the following statements by using the word(s) in the list below
director general; administration; unemployment insurance fund; PESTLE; National Credit Act; SWOT; SETAs; housing allowance; purchasing; National Credit Regulator, learnership; some control; management; headhunting; internship; opportunity; performance; no control; strength; walk-ins
1.2.1 The role of … is to draw up skills development plans for their specific economic sector.
Correct Answer: SETAs Explanation: The role of SETAs (Sector Education and Training Authorities) is to draw up skills development plans for their specific economic sector. SETAs are bodies established under the Skills Development Act in South Africa. They play a crucial role in promoting skills development and training within specific sectors of the economy. Each SETA focuses on a particular industry or sector, and their responsibility includes identifying skills needs, developing qualifications, accrediting training providers, and facilitating skills development initiatives within their sector.
1.2.2 Businesses that offer goods on credit are required to register with the …
Correct Answer: National Credit Regulator Explanation: Businesses that offer goods on credit are required to register with the National Credit Regulator. The National Credit Regulator (NCR) is a regulatory body in South Africa responsible for the regulation of the credit industry and enforcing the National Credit Act. Registration with the NCR is mandatory for businesses that provide credit facilities or engage in credit transactions. This ensures compliance with regulations and consumer protection measures in the credit market.
1.2.3 Parkview Consultants compiled a … analysis to investigate the reasons for poor management in the business.
Answer: SWOT Explanation: Parkview Consultants compiled a SWOT analysis to investigate the reasons for poor management in the business. SWOT analysis is a strategic planning tool used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a business venture or project. In this context, conducting a SWOT analysis helps Parkview Consultants identify internal factors (strengths and weaknesses) as well as external factors (opportunities and threats) affecting the management of the business. This analysis provides insights that can be used to develop strategies for improvement.
1.2.4 Odwa is entitled to … as a compulsory benefit.
Unemployment Insurance Fund Explanation: Odwa is entitled to unemployment insurance fund as a compulsory benefit. The Unemployment Insurance Fund (UIF) is a social insurance program in South Africa that provides short-term financial assistance to workers who become unemployed or are unable to work due to illness, maternity, or adoption leave. Contributions to the UIF are compulsory for both employers and employees, and eligible individuals can claim benefits from the fund during periods of unemployment, subject to certain conditions and criteria.
1.2.5 The production manager works closely with the … manager in order to buy the correct quality of raw materials.
Correct Answer: Purchasing Explanation: The production manager works closely with the purchasing manager in order to buy the correct quality of raw materials. In a manufacturing or production environment, the purchasing manager is responsible for sourcing and procuring the materials and resources needed for production. Working closely with the production manager ensures that the purchasing manager understands the specific requirements for raw materials in terms of quality, quantity, and timing. This collaboration helps streamline the procurement process and ensures that the production process runs smoothly without delays or quality issues.
1.2.6 The owner of Luke Bed & Breakfast identified a/an … when Mandy Bed & Breakfast closed down.
Correct Answer: Opportunity Explanation: The owner of Luke Bed & Breakfast identified an opportunity when Mandy Bed & Breakfast closed down. In business, an opportunity refers to a favorable set of circumstances that presents a chance to pursue a particular course of action that could lead to positive outcomes, such as increased sales, market expansion, or cost savings. In this scenario, the closure of Mandy Bed & Breakfast creates a potential opportunity for Luke Bed & Breakfast to attract its former customers or expand its operations.
1.2.7 Businesses have … over the market environment.
Correct Answer: Some control Explanation: Businesses have some control over the market environment. While businesses cannot control external factors such as economic conditions, consumer preferences, or competitor actions, they do have some degree of control over certain aspects of the market environment. This control may include pricing strategies, product differentiation, marketing efforts, customer service quality, and distribution channels. By effectively managing these variables, businesses can influence their market position and competitiveness.
1.2.8 A/An … agreement includes practical work experience that can lead to a recognised occupational qualification.
Correct Answer: Learnership Explanation: A learnership agreement includes practical work experience that can lead to a recognized occupational qualification. In South Africa, a learnership is a structured learning program that combines theoretical learning with practical work experience. Learnerships are aimed at providing individuals with the skills and qualifications needed to perform specific job roles or functions within various industries. Participants in learnerships, known as learners, gain valuable hands-on experience while working towards achieving a recognized qualification.
1.2.9 A well-experienced auditor from Zaks Consultants received an employment offer from Zizi’s Consultants. This is known as …
Correct Answer: Headhunting Explanation: A well-experienced auditor from Zaks Consultants received an employment offer from Zizi’s Consultants. This is known as headhunting. Headhunting is the practice of recruiting highly skilled or experienced individuals from other companies or organizations, often for senior or specialized positions. Headhunters, or executive recruiters, actively seek out and approach potential candidates who possess the desired qualifications and expertise, offering them attractive employment opportunities to lure them away from their current positions.
1.2.10 Adrian Manufacturers applied quality … when they measured the total output of each department against specified standards
Correct Answer: Performance Explanation: Adrian Manufacturers applied quality performance when they measured the total output of each department against specified standards. Quality performance refers to the measurement and evaluation of an organization’s activities, processes, or outputs against predetermined criteria or benchmarks to assess performance levels and identify areas for improvement. By comparing actual performance to established standards, organizations can gauge their effectiveness, efficiency, and adherence to quality requirements, enabling them to take corrective actions as needed to maintain or enhance performance levels.
1.3 Choose a description from COLUMN B that matches a term in COLUMN A.
COLUMN A
COLUMN B
1.3.1 Overtime
F
A termination of an employment contract due to restructuring
1.3.2 Skills development levy
H
B number of goods and services that satisfy the needs of customers
1.3.3 Screening
I
C workers are allowed to work 11 hours per week outside their normal working hours
1.3.4 Quality
G
D employers and employees contribute 1% of their payroll to SARS to train employees
1.3.5 Dismissal
J
E candidates’ skills and abilities are matched with the requirements of the job
1.3.6 Market penetration
N
F workers are allowed to work three hours per day outside their normal working hours
1.3.7 Learnership
P
G ability of goods to meet the specific needs of customers
1.3.8 Employment Equity Act
Q
H employers contribute 1% of their payroll to SARS to train employees
1.3.9 Interviewer
R
I candidates’ application forms are checked against the requirements of the job
1.3.10 Total QualityManagement
O
J termination of an employment contract due to misconduct
K the human resource manager must allow employees to join trade unions of their choice
L identify the vacancy before interviews are conducted
M the training opportunity that requires employees to only attend external practical courses
N businesses focus on selling existing products to existing markets at lower prices
O aims at satisfying the needs of consumers beyond their expectations
P the training opportunity that can lead to a recognised occupational qualification
Q the human resource manager must implement affirmative action when making appointments
R develop a core set of questions based on skills required
S requires management to focus only on continuous improvement to business processes