Interviewing – Management Communication N4 Past Exam Paper

Interviewing

QUESTION
Explain the following terms and give an example of each:
1, Persuasive interview
2, Informative interview

Persuasive Interview
A persuasive interview is conducted with the primary purpose of convincing someone to change their opinion, attitude, or behavior. The interviewer aims to influence the interviewee’s thoughts or actions through discussion, presentation of evidence, or other persuasive techniques.

Example of a disciplinary interview:
In a disciplinary interview, a manager or HR representative meets with an employee who has violated company policies or demonstrated poor performance. The goal is to persuade the employee to recognize their mistakes, understand the consequences of their actions, and commit to improving their behavior or performance.The interview, the interviewer may use evidence of the employee’s misconduct, outline the potential repercussions, and offer guidance on how to make positive changes.

2, Informative Interview
An informative interview is conducted with the primary purpose of providing, gaining, or exchanging information. The focus is on the transfer of knowledge or facts between the participants, rather than on influencing opinions or behaviors.

Example of a job interview:

In a job interview, the primary purpose is to provide, gain or exchange information between the interviewer and the candidate. The interviewer provides details about the company, the role, and expectations, while the candidate shares their qualifications, experience, and suitability for the position. This mutual exchange helps both parties determine if there is a good fit between the candidate and the job.

QUESTION
What would you expect of the most suitable candidate with regard to each of the following?
1, Punctuality
2, Eye contact
3, Posture

1, Punctuality

A, Don’t Be Too Early for Your Interview
Being excessively early for an interview can create an impression of nervousness or desperation. While punctuality is crucial, arriving too early might indicate poor time management skills or an overzealous attitude. It’s best to find a balance that showcases your eagerness and respect for the interviewer’s schedule without appearing anxious.

B, Never Be Late for the Interview
Punctuality is a key attribute for any professional. Arriving late for an interview is a major embarrassment and often an unforgivable mistake. It suggests a lack of respect for the interviewer’s time and a potential for future unreliability. To secure a positive first impression, it is imperative to be on time, demonstrating your reliability and time management skills.

C, Make Sure of the Time of the Interview and the Exact Address of the Company
Preparation is essential to ensure punctuality. Confirming the interview time and the exact location well in advance helps avoid last-minute confusion or delays. Double-check the details in your invitation or communication from the company. This preparation shows your organizational skills and attention to detail, both of which are highly valued by employers.

D, Plan to Arrive for the Interview with About Five Minutes to Spare
Arriving approximately five minutes before your scheduled interview time is ideal. It shows you are punctual, well-prepared, and respectful of the interviewer’s schedule. This brief waiting period also allows you to gather your thoughts and compose yourself before the interview begins, ensuring you start off calm and confident.

2, Eye contact

Always look straight at the interviewer as you would at a friend. Maintaining eye contact is important for the following reasons:

A, Your Voice Will Be Projected in the Direction in Which You Are Looking
When you maintain eye contact, your voice naturally projects towards the interviewer. This ensures that your responses are heard clearly and distinctly. Clear communication is crucial during an interview, and directing your voice properly can significantly enhance the effectiveness of your answers.

B, It Will Keep the Interviewer’s Attention on What You Are Saying
Eye contact helps to keep the interviewer focused on you and your responses. When you engage visually, the interviewer is more likely to stay attentive and interested in the conversation. This can enhance the overall flow of the interview and ensure that your key points are effectively communicated and understood.

C, You Will Receive Constant Feedback
By maintaining eye contact, you can better gauge the interviewer’s reactions and adjust your responses accordingly. This continuous feedback loop allows you to respond dynamically to the interviewer’s cues, ensuring that your answers are well-received and addressing any concerns or interests they might express.

3, Posture

Among the key aspects of non-verbal communication are your posture and body language, which can significantly influence the interviewer’s perception of you as outlined below

A, Your Posture Will Convey Your Attitude
Your posture communicates a great deal about your attitude and professionalism. The way you carry yourself during an interview can leave a lasting impression on the interviewer. A confident and attentive posture indicates that you are serious, engaged, and respectful.

B, Be Aware of How You Sit, Stand, or Walk
Being mindful of your body language is essential. Whether you are sitting, standing, or walking, your posture should reflect confidence and professionalism. Awareness of your movements ensures that you present yourself as poised and self-assured throughout the interview process.

C, When You Sit, Do Not Slouch, Look Too Relaxed, or Lean Your Arms on the Interviewer’s Desk
Slouching, appearing too relaxed, or leaning your arms on the interviewer’s desk can make you seem unprofessional or disinterested. These actions can convey a lack of respect for the interviewer and the interview process. Instead, maintain a posture that reflects attentiveness and readiness.

D, Sit Up Straight with Your Hands on Your Lap
Sitting up straight with your hands on your lap projects confidence and readiness. This posture shows that you are engaged and attentive. It helps you maintain a professional demeanour, making a positive impression on the interviewer.

E, Stand Straight Up with Your Shoulders Square and Your Hands Hanging Comfortably at Your Side
When standing, ensure your shoulders are square and your hands hang naturally at your sides. This stance projects confidence and authority. It helps you appear approachable and professional, ready to engage with the interviewer.

F, Do Not Lean Against Anything
Avoid leaning against walls, furniture, or any other objects. Leaning can make you appear tired, disinterested, or overly casual. Standing independently shows that you are alert and fully engaged in the interview, further reinforcing a positive impression.

QUESTION
Give an applicant FIVE hints on his/her conduct before the interview.
The applicant should observe the following hints to ensure thorough preparation for the interview.

1, Gather Information About the Organisation
Before the interview, it is essential to research the organization thoroughly. Understand what products or services it offers, the size of the organization, and how long it has been in operation. This knowledge demonstrates your genuine interest in the company and prepares you to tailor your responses to align with the organization’s values and goals.

2, Pay Attention to Your Appearance, Dress, and Posture
Your appearance is one of the first things an interviewer will notice. Dress appropriately for the industry and ensure your clothes are clean and well-fitted. Good posture conveys confidence and professionalism. Stand straight, sit without slouching, and avoid overly relaxed body language.

3, Prepare Thoroughly for the Interview
Determine the exact time and location of the interview, and if possible, find out who will be conducting it. This preparation helps you plan your journey and avoid being late. Knowing who will interview you can also allow you to research their role in the company and personalize your approach.

4, Attempt to Gain as Much Information as Possible Regarding the Firm
Beyond basic company details, delve into recent news, projects, and the company’s culture. This deeper understanding can help you connect your skills and experiences with the company’s current initiatives and future goals, making you a more compelling candidate.

5, Know Much About the Job You Have Applied For
Familiarize yourself with the job description and the responsibilities it entails. Understand the nature of the duties, the level of responsibility, and the location of the job. This knowledge allows you to articulate why you are a suitable candidate and how your skills and experiences align with the job requirements.

6, Be Prepared to Prove Your Skills
You might be asked to demonstrate specific skills during the interview, such as word processing or other technical abilities. Be ready to provide concrete examples or perform tasks that showcase your proficiency. Practising these skills beforehand can help you perform confidently under pressure.

7, Be Prepared to Answer Typical Interview Questions
Anticipate and practice responses to common interview questions. Be ready to discuss your background, salary expectations, reasons for leaving your current job, and why you are interested in the position. Reflect on aspects of your studies you enjoyed or did not enjoy, and be prepared to explain your preferences and reasoning. Practicing these responses ensures you are articulate and composed during the interview.

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