Office Practice N4 | Past Exam Paper Revision | Section A 2

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Question
An unexpected visitor is someone that arrives at the reception and demands to have a meeting with the manager.

The correct answer is: True

Explanation:
An unexpected visitor refers to someone who shows up without an appointment or prior notice and requests to meet with someone, such as a manager. This fits the definition as it describes a scenario where a person arrives and demands an unscheduled meeting.

Question
Assertiveness is a social skill to communicate and interact with others.

The correct answer is: True

Explanation:
Assertiveness is indeed a social communication skill. It involves expressing one’s opinions, feelings, and needs clearly and respectfully, without being aggressive or passive, allowing effective interaction with others.

Question
A chairperson may request members to vote in favour of the motion.

The correct answer is: False

Explanation:
A chairperson must remain neutral during meetings and should not influence members’ decisions. While the chairperson may facilitate the voting process, they should not request or urge members to vote in favour of a motion, as this compromises impartiality.

Question
Validity refers to the set of rules and regulations that governs the functioning of business correctly.

The correct answer is: False

Explanation:
Validity does not refer to rules and regulations. Instead, in communication or research, it means the degree to which something measures what it is intended to measure. Rules and regulations relate more to compliance, not validity.

Question
Perfumes and deodorants are categorised as personal traits.

The correct answer is: False

Explanation:
Personal traits refer to qualities or characteristics of a person’s personality, like honesty or punctuality. Perfumes and deodorants are grooming products related to personal hygiene, not traits.

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Question
Private meetings are meetings where only members are allowed, some of the members have the right to vote and decisions are binding.

The correct answer is: False

Explanation:
In a private meeting, all members who are present generally have the right to vote, not just some. Also, decisions are usually binding if the meeting is properly constituted. The statement incorrectly limits voting rights and is therefore false.

Question
Corporate identity or image is the visual system that controls the way a company looks.

The correct answer is: True

Explanation:
Corporate identity refers to the visual elements of a brand such as logos, colors, typography, and design style. It shapes how the company is perceived and is part of a controlled visual system.

Question
Certain documents may be destroyed immediately, while some may be kept for a long time in the manager’s desk drawer.

The correct answer is: False

Explanation:
Documents should not be destroyed randomly or stored informally. Companies follow a document retention policy that determines how long records must be kept and how they are disposed of—securely and legally—not simply left in drawers or destroyed casually.

Question
It is a good idea to provide up-to-date reading material, annual reports and policies of the company at reception.

The correct answer is: False

Explanation:
While it’s appropriate to provide general reading material at reception, sensitive documents like company policies and annual reports should not be made freely available to all visitors. These are internal documents and may contain confidential information.

Question
Stock levels should be kept low.

Explanation:
Keeping stock levels low helps reduce storage costs, prevent waste or obsolescence, and improve cash flow. However, it should still be balanced to meet customer demand without causing shortages.

The correct answer is: True