Terms and Conditions

Privacy policy

This Privacy Policy explains how Ace My Exams collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act (POPIA).

By registering an account and using this platform, you explicitly consent to the collection and processing of your personal information as described below.

Information we collect

We may collect:

• Full name
• Email address
• Account and login details
• Payment-related information (processed by third-party providers)
• Platform usage data

We only collect information that is necessary for providing our services.

Why we collect your information

• Your information is collected to:
• Comply with legal and regulatory obligations
• Create and manage your account
• Provide access to content and services
• Process payments securely
• Communicate with you
• Improve platform functionality

Lawful Processing

Your information is processed where:

• You have given consent
• It is necessary to perform our service
• It is required by law

Sharing of Information

We may share your information with:

• Payment processors (e.g. PayFast)
• Service providers supporting platform operations
• All third parties are required to comply with applicable data protection laws.
• We do not sell or unlawfully distribute personal information.

Data Security

We implement reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss or misuse
• Disclosure

However, no system is completely secure.

Data Retention

Personal information is retained:

• For as long as necessary to provide services
• As required for legal, accounting, or reporting purposes

Your consent

By using this platform and providing your information, you agree to your personal information being used for the purposes described above.

Updates

This policy may be updated periodically. Continued use of the platform constitutes acceptance of any updated terms.

Important information before purchase

1. Digital Nature of Product

All products and services are:

• Delivered electronically
• Accessible immediately after payment

2. Commencement of Service

By completing a purchase and accessing content, you acknowledge that:

• The service begins immediately upon access
• Digital content is considered delivered once accessible

3. Cooling-Off Limitation

Where permitted under the Consumer Protection Act:

• Cooling-off rights do not apply once digital content has been accessed or the service has commenced

4. User Responsibility

You are responsible for:

• Reviewing product details before purchase
• Ensuring the product meets your needs

5. Learning Disclaimer

The platform supports learning and preparation only.

We do not guarantee:

Academic performancease review the product details carefully before completing your purchase.

Examination results

Refund Policy

1. General Rule

Due to the digital nature of the products:

Refunds are not provided once content has been accessed, except where required by law or where the service is materially defective.

2. Eligible Situations

We may provide assistance where:

• Duplicate or incorrect payment occurred
• A technical fault prevents access
• Content is materially different from what was described

3. Resolution First Approach

Where possible, issues will first be resolved by:

• Restoring access
• Fixing technical problems

4. Non-Refundable Situations

Refunds will not be provided where:

• Content has been accessed and is functioning correctly
• The request is based on a change of mind

5. Request Process

To request assistance:

• Contact us within 7 days of purchase
• Provide proof of payment
• Clearly describe the issue

6. Processing

Approved refunds will be:

• Processed within 7–10 business days
• Returned using the original payment method

7. Fair Assessment

All requests are assessed in accordance with:

• These Terms
• Applicable law

Cancellation Policy

1, Subscriptions

Where subscriptions apply:

• You may cancel at any time
• Cancellation prevents future billing
• The current billing cycle remains active

2. One-Time Purchases

For once-off purchases:

• Access is granted immediately
• The service is considered to have commenced

3. Effect of Access

Once content has been accessed:

• Cancellation may not be possible
• This is due to the nature of digital delivery

4. Refund Alignment

All cancellation-related requests are subject to the Refund Policy.

5. Fair Application

All decisions are made:

• In accordance with these Terms
• In compliance with applicable law

Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Limitation of Liability

To the maximum extent permitted by law:

Ace My Exams shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform.

Nothing in these Terms limits your rights under the Consumer Protection Act.

Suspension and Termination

We reserve the right to suspend or terminate access where:

• These Terms are breached
• The platform is misused