Refund Policy

1. General Rule

Due to the digital nature of our products and services, refunds are generally not provided once access has been granted. Exceptions apply where required by law or where the product or service is materially defective, not as described, or cannot be accessed.

2. Eligible Situations
We may consider a refund or corrective action in the following circumstances:

A duplicate or incorrect payment has been processed; A verified technical fault prevents access to the purchased content or service; The content or service is materially different from what was described at the time of purchase.

3. Resolution-First Approach

Where feasible, we will prioritise resolving the issue before issuing a refund. This may include: Restoring or enabling access Correcting technical faults Providing the correct or updated content

4. Non-Refundable Situations
Refunds will not be granted where:

The content or service has been accessed and is functioning as intended; The request is based on a change of mind, preference, or personal circumstances; The issue arises from user-side factors, including incompatible devices, internet access limitations, or incorrect usage.

5. Request Process
To request assistance or a refund review:

Submit your request within 7 (seven) days of purchase; Provide valid proof of payment; Clearly describe the issue, including any relevant supporting information.

6. Processing of Refunds

Approved refunds will be processed within 7–10 (seven to ten) business days. Refunds will be issued using the original payment method, unless otherwise required by law.

7. Fair Assessment

All requests are assessed fairly and consistently: In accordance with these Terms and Conditions; In compliance with applicable laws, including the Consumer Protection Act.