QUESTION 1
Various options are given as possible answers to the following questions.
Choose the best answer
Question 1.1.2
The … seating style is the most appropriate for a meeting where handouts will be distributed.
A u-shape
B classroom
C discussion group
D A and C
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.2
The list of matters that have to be discussed by members during a meeting is called the …
A programme
B agenda
C schedule
D notice
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.3
The promotional route of a secretarial job consists of four levels/strata. Which ONE of the following does not form part of the hierarchy?
A Typist, junior secretary, senior secretary, personal assistant
B Private secretary, receptionist, girl Friday, management assistant
C Switchboard operator, junior secretary, executive secretary,management assistant
D None of the abovementioned
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.4
Information must be distributed correctly and with the manager’s approval. A receptionist would not distribute information …
A in writing.
B orally
C electronically
D None of the abovementioned
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]D[/bg_collapse]
Question 1.1.5
This type of filing is done according to surname and initials, and according to the first letter:
A Personal
B Log sheet
C Subject
D Geographic
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]A[/bg_collapse]
Question 1.1.6
When buying reprographic equipment, i.e. printers and photocopiers, cost, availability and colour must be considered, as well as ONE of the following:
A Personnel
B Paper
C Index system
D All the abovementioned
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.7
When guests are invited at short notice, the type of invitation that should be used to ensure that there is no misunderstanding or embarrassment is …
A by card.
B electronic.
C Facebook
D telephonic
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]D[/bg_collapse]
Question 1.1.8
Technology that makes it possible to communicate and transmit a message by telephone, radio, television:
A Mass communication
B Telecommunication
C Face-to-face
D Visual communication
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.9
The abbreviation for the French phrase ‘respondez s’il vous plait’ is used at the end of an invitation to request a guest to respond by a given date.
A ASAP
B RIP
C RSVP
D None of the above mentioned
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]C[/bg_collapse]
Question 1.1.10
The official document or form on which a request is made for office supplies from an organisation’s stock room, is called a/an …
A order form.
B receipts.
C requisition form.
D delivery note.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]C[/bg_collapse]
Question 1.1.11
When you as management assistant are busy with a call and the caller is cut off accidentally …
A it is your duty as management assistant to call again
B it is the caller’s duty to call again
C you as a management assistant accepts that the call was completed
D None of the above-mentioned
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.12
Which statement is NOT a requirement of the office lay-out?
A Enough space to work
B Pleasant, satisfactory working environment
C Effective office furniture and equipment to fulfill tasks
D Open windows and doors
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.13
The method used to locate correspondence easily is called …
A electronics
B filling and indexing
C magnetizing of a document
D labeling
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.14
Which ONE of the following is allowed in the reception office?
A Any type of plants to give a pleasant atmosphere
B Corporate photos on the wall and well-kept plants
C Photos of family members who achieved success
D Pamphlets of different businesses
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.15
Which statement does NOT ensure the safety of confidential
handling of documents?
A place documents of the desk while you are not in the office
B do not leave documents on the desk while you are not in the office
C empty waste paper baskets on a regular basis
D ensure that cupboards, cabinets and drawers can be locked
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]A[/bg_collapse]
Question 1.1.16
What would be the cheapest and fastest method to copy pages?
A offset printing
B carbon copies
C ink-duplicating
D photo-copying
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]D[/bg_collapse]
Question 1.1.17
Choose the most correct order of the agenda of the meeting
A open, correspondence, reports, amendments closing
B welcome, matters arising, correspondence ,selection of a chairperson
C attendance, opening, new matters, approving of the minutes, closing
D opening, selecting a chairperson, reading of minutes, matters arising, closing
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]C[/bg_collapse]
Question 1.1.18
An amendment is the … of words of a motion.
A adding
B changing
C replacement
D All the above-mentioned
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]B[/bg_collapse]
Question 1.1.19
Which ONE of the following is NOT confidential?
A ballot paper
B confidential
C classified
D extremely secret
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]A[/bg_collapse]
Question 1.1.20
You open files for clients Makhanya, Mokoena, Van der Merwe, Van der Mallie and Lasalle. You are using the alphabetic arrangement of files. Which of the following arrangements is strictly according to the alphabetical arrangement?
A Lasalle, Mokoena, Makhanya, Van der Merwe, Van der Mallie
B Lasalle, Makhanya, Mokoena, Van der Merwe, Van der Mallie
C Lasalle, Mokoena, Mkhanya, Van der Mallie, Van der Merwe
D Lasalle, Makhanya, Mokoena, Van der Mallie, Van der Merwe
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]D[/bg_collapse]
Question 1.2
Choose a term from COLUMN B that matches a description in COLUMN A.
| COLUMN A | COLUMN B |
| 1.2.1 Indicates item levels and stock balances of items in the stock room [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] E stock control card [/bg_collapse]1.2.2
Point at which new stock should be ordered [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] D reorder level [/bg_collapse] 1.2.3 Smallest quantity of stock allowed in the stock room [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] A minimum stock [/bg_collapse] 1.2.4 When ordering is done on regular ordering times [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] B interim reordering [/bg_collapse] 1.2.5 Highest stock level in the stock room [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] C maximum stock [/bg_collapse] |
A minimum stockB interim reordering
C maximum stock D reorder level E stock control card F reorder quality |
| 1.2.6 Yellow pages[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] K businesses have their product or services listed [/bg_collapse] 1.2.7 Internet [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] J computer, telephone, line modem [/bg_collapse] 1.2.8 Post office guide [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] H latest information regarding postal rates, 1.2.9 Career success [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] G A magazine for persons in administrative 1.2.10 Phone information [bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] M information at Telkom [/bg_collapse] |
G A magazine for persons in administrative position H latest information regarding postal rates, charges, postal times I names of businessesJ computer, telephone, line modemK businesses have their product or services listedL car hire brochure M information at Telkom |
QUESTION 1.3
Choose the correct word(s) from those given in brackets.
1.3.1 During the (videoconference/telephone conference) a verbal as well as with image conference in different regions can be conducted.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Videoconference[/bg_collapse]
1.3.2 The (electronic/electronic digital) diary is kept on a computer and usually forms part of a computer package.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Electronic[/bg_collapse]
1.3.3 During (private/public) meeting, only members can attend.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Private[/bg_collapse]
1.3.4 The appearance of the management assistant depends greatly on his/her (grooming/skin care).
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Grooming[/bg_collapse]
1.3.5 A (scanner/printer) can assist to transfer paper documents into a computer.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Scanner[/bg_collapse]
1.3.6 The perceptions and attitudes of personnel in an organisation are called or are referred to as the (corporate climate/corporate image).
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Corporate climate [/bg_collapse]
1.3.7 (Banktel/Beltel) is a videotext service which has mainly been replaced by cellphones and more modern Internet connections.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Beltel[/bg_collapse]
1.3.8 (Petty cash/A cheque) is used when small purchases, such as tea, coffee and stamps, should be bought.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Petty cash [/bg_collapse]
1.3.9 (Congress/Conference) is a formal meeting or series of meetings for discussion between delegates, especially those from a political party, trade union or a particular field.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Congress[/bg_collapse]
1.3.10 (An amendment/A counterproposal) is a proposal concerning the
addition, omission or replacement of certain words or phrases with
regard to the original.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ]Amendment[/bg_collapse]
QUESTION 1.4
Indicate whether the following statements are TRUE or FALSE
1.4.1 Calls on hold refer to numbers dialled often and numbers programmed into the control unit of a telephone.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] FALSE [/bg_collapse]
1.4.2 After a person has had a heart attack, he/she can regain consciousness after a few minutes, but the person will be disoriented and confused.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] FALSE [/bg_collapse]
1.4.3 A retailer acts as a mediary in the distribution process of products to wholesalers domestically and internationally.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] FALSE [/bg_collapse]
1.4.4 The daily routine for hygiene should include washing your face and body, brushing your teeth two to three times a day, changing clothes and applying a deodorant.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] TRUE [/bg_collapse]
1.4.5 When using motorised equipment, the emphasis falls on upright filing units for the better use of floor space.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] TRUE [/bg_collapse]
1.4.6 Thandiswa may eat her sandwiches at her desk at lunch time without harming the image of the company.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] FALSE [/bg_collapse]
1.4.7 Thandiswa must have an alphabetic index at hand when using the numerical filling system.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] TRUE [/bg_collapse]
1.4.8 Thandiswa has to send out notices for meetings a minimum of seven days before meetings.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] TRUE [/bg_collapse]
1.4.9 Thandiswa can attach the agenda for a meeting to an e-mail message.
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] TRUE [/bg_collapse]
1.4.10 Thandiswa knows many of the clients well so she does not need to write their telephone numbers in her appointment book
[bg_collapse view=”button-blue” color=”#ffffff” expand_text=”Show Answer” collapse_text=”Close” ] FALSE [/bg_collapse]