Consumer Studies Grade 12 | Final Exam Revision | Past Exam Questions and Answers | The Consumer

Consumer Studies Grade 12 | Final Exam Revision | Past Paper Questions and Answers

Question: Define the term “indirect taxes. ” Give two examples of indirect taxes.

Indirect taxes are taxes hidden in the prices of goods and services, so we are not always aware of how much tax we are paying. These taxes are embedded within the cost of items, which means consumers often pay them without realizing the exact amount. Examples of indirect taxes include VAT (Value-Added Tax) and Excise Duty, also known as Sin tax. Other forms of indirect taxes can include Import Duty, Licenses, and the Fuel Levy.

Question: Name the function of South African Revenue services (Sars).

Sars acts as a tax collection agency on behalf of the government. Its primary role is to collect taxes efficiently and effectively, ensuring compliance with tax laws to fund public services and support the economy.

Question: Demonstrate the difference between CPI and inflation.

CPI measures changes in the cost of goods and services over a specific period. It is the measure that helps you to determine the increase in prices. CPI is essential as it shows a change in the price of products and services, and it is used to measure changes in the economy as well as changes in the standard of living.

Inflation, on the other hand, is the percentage at which the price of goods and services increases. Inflation represents the rise in prices across the economy, measured over a specific period, affecting purchasing power and economic stability.

Question: State the benefits of installing an Eskom heat pump.

  1. Significant Cost Savings on Electricity Bills
    A major benefit of installing an Eskom heat pump is the reduction in electricity costs. By switching to a heat pump, users can lower their electricity bills by up to 67%, as it uses much less power compared to traditional electric water heaters. This makes it an excellent choice for homes and small businesses looking to reduce utility expenses.
  2. Rebate Incentive from Eskom
    To encourage the use of energy-efficient appliances, Eskom offers a rebate to consumers who install a heat pump. This financial incentive helps offset some of the installation costs, making it more accessible and attractive to those considering the switch.
  3. Access to Instant Hot Water
    A heat pump provides instant hot water at any time of the day, offering the convenience of immediate access. Unlike traditional water heaters that need time to warm up, heat pumps maintain a steady supply of hot water, adding to their appeal for household and business use.
  4. Reduced Electricity Usage and Environmental Benefits
    Heat pumps contribute to lowering overall electricity usage, which is beneficial not only for consumers but also for the environment. By consuming less energy, these pumps help reduce strain on the national power grid and decrease greenhouse gas emissions, making them a more sustainable option.
  5. Less Dependence on Traditional Electric Heaters
    By installing a heat pump, users become less reliant on traditional electric heaters, which are known to be heavy energy consumers. This shift can contribute to a more balanced and efficient use of electricity, especially during times of high demand or load shedding.
  6. Longer Equipment Lifespan
    Heat pumps are designed to be durable and efficient, typically lasting longer than standard electric water heaters. This durability reduces the need for frequent replacements, leading to long-term savings and convenience for users.

Question: Explain the reasons why the rising cost of electricity could affect the economy of South Africa.

  1. Increased Cost of Goods and Services
    When electricity prices rise, the cost of producing goods and services also goes up. Companies must pay more for energy, and this added cost often gets passed down to consumers. As a result, prices increase, affecting the affordability of everyday items and impacting overall demand.
  2. Decline in Consumer Purchasing Power
    Rising electricity costs lead to higher living expenses, yet consumers do not always receive income increases to match these rising costs. This imbalance reduces purchasing power, meaning that consumers are able to buy fewer goods and services than before.
  3. Lower Production and Job Losses
    As consumer demand drops, businesses may reduce production to cut costs. This can result in layoffs and job losses, as companies adjust to decreased sales. Higher unemployment rates create further economic challenges, leading to reduced spending across the economy.
  4. Increase in Unemployment Rates
    When companies cut jobs in response to lower demand, unemployment rates rise. More people without income means less money circulating in the economy, which can create a cycle of decreased economic activity.
  5. Higher Risk of Economic Recession
    If the situation worsens, South Africa may face a recession. Reduced spending, lower production, and high unemployment collectively weaken economic growth, putting the country at risk of economic downturn.
  1. Potential Impact on Foreign Investment
    A high cost of electricity and an unstable economy can discourage foreign investors. Investors may be less willing to put money into an economy where operational costs are high and consumer spending is low, impacting South Africa’s economic growth prospects.

Question: Explain the advantages of having a gas stove.

  1. Reduced Electricity Demand
    Gas stoves lessen the need for electricity, helping to relieve the strain on South Africa’s national power grid. By using gas, households and businesses reduce their dependence on electricity, which is particularly useful during load shedding or power outages.
  2. Environmental Benefits
    Switching to a gas stove can reduce your cooking carbon footprint by up to 50%. Gas burns cleaner than coal, resulting in fewer emissions and making it a more eco-friendly choice compared to electric stoves powered by coal-based electricity.
  3. Cost Efficiency and Savings
    Gas is generally cheaper than electricity, and with a gas stove, you only pay for the gas you use. Unlike electric stoves that consume energy even while heating up, gas stoves offer an efficient and cost-effective cooking solution.
  4. Faster Cooking and Higher Energy Efficiency
    Gas stoves heat up instantly, allowing for faster cooking times. They have high energy efficiency, as the flame provides direct heat, making them more effective for cooking meals quickly and evenly.
  5. Convenience and Safety
    Gas is convenient to store and transport, and gas stoves are almost maintenance-free. When used correctly, liquefied petroleum gas (LPG) is safe and comparable to electricity in terms of safety. Additionally, gas stoves are suitable for indoor use, as they burn cleanly without smoke.
  6. Resilience During Power Cuts
    Gas stoves are unaffected by load shedding, allowing users to cook without interruption during power outages. This reliability makes them a valuable alternative to electric stoves in areas where electricity is inconsistent.

Read the scenario below and answer the questions that follow.
Savings with a group might sound archaic if you’re not used to the concept of saving and building a nest egg. You can apply the same principle and maybe even have a better result with a community saving club. Many of these clubs now buy non-perishable groceries instead of paying out money or cash.

Question: What do we call these types of saving clubs in our communities?

In our communities, these types of saving clubs are called Stokvels. A stokvel is a traditional group savings scheme where members regularly contribute money to a common fund. Members of the stokvel can then benefit from these contributions on a rotating basis, which helps individuals save collectively and achieve financial goals they might not reach on their own. Stokvels have long been popular in South Africa as a way to promote saving within communities, and they offer a structured way for members to work towards shared financial security.


Question: Identify why these clubs may be considered legal.

Stokvels, as described in the scenario, are considered legal because of their structured and organized nature. Firstly, all money is paid into a joint pool or common club fund. This shared fund ensures transparency and accountability among all members. Secondly, members receive either cash or groceries on a rotating basis, which maintains fairness and ensures each person benefits equally over time. Finally, all members benefit from the arrangement, as the system is designed to allow each participant to receive their share, making it a legitimate form of community-based savings and investment. These key characteristics align with legal standards for group savings, which helps protect members and fosters a trustworthy environment.


Question: Discuss how club members benefit from receiving non-perishable groceries that are bought in bulk.

There are several benefits for stokvel members who receive non-perishable groceries purchased in bulk. First, buying in bulk allows members to access wholesale prices, which are often lower than regular retail prices. This means that more groceries can be purchased with the same amount of money, stretching the value of each member’s contribution. Second, families benefit from having a steady supply of non-perishable groceries, which provides food security over a longer period. This reliability is especially valuable for families, as they are less likely to face food shortages.

Another advantage is that purchasing in bulk helps to minimize the impact of food inflation over time. Since bulk goods are often bought at lower, stable prices, club members are protected somewhat from rising food costs. Additionally, buying in bulk reduces transport costs, as members need to make fewer trips to purchase essentials, saving on taxi or bus fares. Lastly, by saving money on groceries, members have more disposable income available for other needs, giving them greater financial flexibility to address expenses like school fees, healthcare, or emergency savings.


Question: Explain the term exemption clause.

An exemption clause is a clause included in contracts that clears one party from any liability if they fail to fulfill the agreement’s terms. This means that if one party does not meet the agreed-upon conditions, or if the product does not serve the intended purpose, the clause protects them from legal responsibility. Exemption clauses are commonly used in agreements to limit or exclude liability, often covering instances where unforeseen circumstances prevent one party from delivering on their obligations. It is important for consumers to understand this clause, as it can significantly impact their rights and the recourse available if issues arise with a product or service.


Study the e-mail below that a consumer received and answer the question that follows.
Cash Kings is a new credit provider that recently opened their doors. As part of their opening specials, they are offering loans at an interest rate as low as 5%only. To be part of this once in a lifetime offer, you need to send the following
information to Cashkings@gmail.com asap: your ID number, full name, occupation, monthly income, bank account, telephone number and email address.

Question: Analyse the e-mail and explain with good reason, how a consumer must respond to this opportunity.

The e-mail from Cash Kings appears highly suspicious and should prompt caution from consumers. Firstly, it is very likely that this is a fake email designed for phishing, scam, or identity theft purposes. Scammers often send such messages to trick people into giving away personal information, which can then be misused. Secondly, it is highly improbable that a legitimate financial institution would offer a loan at an interest rate as low as 5%, especially since this rate is lower than the repo rate, meaning the institution would lose money rather than make a profit.

Additionally, the offer seems too good to be true, which is often a red flag indicating that it may, in fact, be fraudulent. Genuine financial offers do not typically use such exaggerated claims or ask for sensitive information via unsecured methods. A wise consumer should not provide or email any personal details, such as ID number, bank account information, or income details, to Cash Kings or any similar sender without verifying legitimacy. Furthermore, the use of language like “once in a lifetime offer” is meant to create urgency and persuade consumers to act quickly without due consideration. It is best for the consumer to delete this email and ignore the offer entirely to protect their personal and financial information.


Municipalities are responsible for the delivery of services that will satisfy the basic needs of local communities. To receive these services, consumers need to take up their responsibility towards the municipality too.

Question: Justify the above statement by referring to the responsibilities of consumers relating to the use of municipal services.

Consumers in local communities have significant responsibilities in ensuring effective and sustainable municipal services. Firstly, they must pay municipal rates and service fees promptly, as these funds are crucial for maintaining and improving service delivery. Engaging with the municipality when asked to comment or participate in discussions also enables consumers to voice their concerns and contribute to decisions that affect their community.

Consumers should follow the correct procedures when exercising their rights, such as voting in local elections to influence changes they want to see in service delivery. Cooperation and active participation in community activities help foster a sense of shared responsibility and enhance the quality of life for everyone in the community. Respecting the rights of other community members is also essential to maintaining a harmonious and functional municipal environment.

Moreover, communities are responsible for holding municipalities accountable to their constitutional obligations, such as ensuring adequate service delivery and transparent operations. When services are inadequate, consumers have the right to complain, but they should do so through the proper channels and also provide constructive feedback when services are commendable. Lastly, obeying rules, not abusing services, and handling them with care demonstrates respect for municipal resources, which in turn ensures that these services remain available and effective for all community members.

Business Studies Grade 12 Paper 1 Final Exam Preparation 1

⚖️
Terms & Conditions Please review before continuing
error: Content is protected !!
Scroll to Top