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Communication is a two-way process where a sender sends a message via a channel (medium) to a receiver who reacts and gives feedback. This means communication is not complete until the receiver has received the message, understood it, and provided a response. It involves more than just talking or sending a message; it also includes listening, interpreting, and replying.
Question
Explain how one can become an ACTIVE listener.
To be an active listener, one must be neutral and non-judgmental. This means avoiding forming opinions or making judgments while the speaker is talking, which helps create a safe environment for open communication.
It is important to don’t interrupt the speaker. Allowing silences is also essential because pauses give the speaker time to think and express themselves fully without pressure.
An active listener should affirm speaker with verbal and non-verbal cues such as nodding, eye contact, leaning in, and mirroring the speaker’s body language. These cues show that the listener is engaged and encourages the speaker to continue.
Another helpful method is to take notes and/or summarise key points during or after the conversation. This shows attentiveness and helps retain important information.
To ensure understanding, one should reflect by paraphrasing or restating what the speaker said in their own words. Reflecting confirms that the message has been properly received.
Finally, an active listener should ask for clarification if any part of the message is unclear. This helps prevent misunderstandings and shows a genuine effort to fully understand the speaker’s point.
Verbal communication uses spoken or written words to share messages clearly and directly. Non-verbal communication, on the other hand, relies on gestures, facial expressions, tone of voice, and body language to convey meaning without words. While verbal communication tends to be more precise, non-verbal cues add emotional depth and context. However, non-verbal communication is not universal—gestures and expressions can vary across cultures, so it’s important to be culturally sensitive when interpreting them. Both forms are essential for effective communication.
Tactices (Touch Communication)
Tactices refers to communication through touch. It plays a powerful role in conveying emotions or social messages. An example is a handshake, which can communicate professionalism, greeting, agreement, or trust, depending on the context.
Kinesics (Body Language)
Kinesics is the study of body language used in communication. It includes facial expressions, eye contact, posture, and gestures. For example, maintaining eye contact and nodding while someone is speaking shows interest and engagement.
Proxemics (Use of Space)
Proxemics is the use of space and distance in communication. It refers to how physically close people get during interactions. For example, coming closer to someone while speaking may show concern or interest, while stepping back may indicate discomfort or a need for personal space.