Management Communication N4 | Self-image | dimensions of self image

Management Communication N4

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Barriers can occur at any stage of the communication process. Identify the barriers below:

Question

What barrier is present when IT staff address the meeting using technical language?

Semantic Barrier (Jargon)

This barrier arises when complex or specialised language is used that the receiver may not understand. When IT staff speak using jargon or technical terms in a meeting, it can confuse or exclude those who are not familiar with such terminology, leading to ineffective communication.


Question

What barrier is present when someone becomes angry because their team disagrees with them?

Psychological Barrier

This barrier occurs when emotions interfere with communication. When someone becomes angry due to disagreement, their emotional reaction can distort how they interpret messages, making it difficult to listen or respond constructively. This leads to poor team collaboration.


Question

What barrier is present when someone avoids their supervisor out of fear of repercussions?

Gatekeeping

Gatekeeping refers to avoiding or withholding communication. When a person deliberately avoids their supervisor due to fear of punishment for incomplete work, they are preventing necessary dialogue and accountability, which weakens workplace communication and trust.


Question

What barrier is present when a group believes their culture is superior to another?

Ethnocentrism / Ethnocentric Barrier

This occurs when individuals believe their culture is superior to others. Ethnocentrism creates division and misunderstanding in diverse environments, as it prevents people from appreciating different cultural practices and perspectives.


Abraham Maslow explains human behaviour in terms of NEEDS.

Question

What are physiological (basic) needs?

These are the most basic human requirements needed for survival, including food, water, shelter, and clothing. Without meeting these essential needs, a person cannot focus on safety, belonging, or personal growth.


Question

How can an employer satisfy employees’ basic needs?

Employers can meet employees’ physiological needs by offering regular lunch breaks, meals, or access to a cafeteria. This helps staff stay nourished and focused, promoting both health and productivity at work.


Question

Complete the sentence: Reaching one’s full potential is known as …

The answer is Self-Actualisation

Reaching one’s full potential is referred to as self-actualisation. It represents the highest stage in Maslow’s hierarchy of needs, where individuals strive to become the best version of themselves by developing talents, creativity, and personal growth.


Question

Complete the sentence: The need for respect is the need for …

The correct answer is Self-Esteem (Esteem)

The need for respect is known as self-esteem. This includes self-worth, confidence, recognition, and feeling valued by others. When people feel respected, they are more motivated and capable of achieving their goals.

Public Administration N4 | Parliament

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